Orders & Replacements:
Dedicated to successful orders.

At Saddlethreads, we have
an order success rate of over 99%.
But, for any issue that may arise,
we are proud to offer
sincere and effective solutions.

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How does it work?

We are a made to order shop.
When you place an order,
your product is made just for you.
Accordingly, we cannot accept returns,
because we never re-sell our products.

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What happens if something goes wrong?

If something is incorrect or damaged,
we offer two solutions -
(1) refund, or (2) replacement product.

Email us at saddlethreads@gmail.com with your order number and a photo of the issue.

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Shipping:

If your order gets lost in the mail, we can certify that with the carrier and provide you with a replacement.

If we get your order to the shipping carrier on time, but the shipping carrier is late, we cannot issue a refund or replacement. We have a 100% success rate getting our orders to the shipping carrier on time. We cannot control the processes undertaken by USPS, UPS, FedEx, and or DHL.

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Sizing issues:

If you order a medium,
and we send you a large,
we will replace it.

If you do not check our sizing chart,
you order a medium,
you receive a medium,
and it does not fit you,
we cannot issue a refund or replacement.

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Can I cancel my order?

You have one (1) hour to cancel orders after they are placed. When you place an order, we hold it for one (1) hour before it is sent to production. Once it goes to production, it cannot be cancelled.

There are two options for Logo Stores:
Grand Champion Tier,
and Champion Tier.

What are the costs?

1. The one-time set up cost
2. The annual subscription. 

What do you get? 
(Use the "Learn More" Button
above to see more!)

1 full year of Logo Store service.
We do everything.
See Grand Champion and Champion specifications above.

- Your unique domain name hosted by us.
- Your unique web page hosted by us. 
- All updates, coding, design, repairs, costs, and functionality requirements for your web page. 
- Between 60 and 80 products, customized with your logo, hosted and supplied by us. 
- Products may change; we will remove discontinued products and add new products.
- We fully operate your store, including but not limited to maintaining product stock, taking orders, processing payment, creation of each product, shipping, handling, customer service, and replacements/refunds if necessary.

Subscription Payment Terms

- One payment per calendar year.
- Payment will be charged annually (once per year) to the payment method you choose. 
- If payment is declined, we will attempt payment 3 times. 
- If payment fails 3 times, your subscription will be terminated, and you will receive a notification. 
- Annual subscription cost is nonrefundable. 
- You can email us at saddlethreads@gmail.com to cancel your subscription any time, for any reason. 
- If you request cancellation, you will not receive a refund or reimbursement for time remaining in the year.
- Saddlethreads reserves the right to cancel your store at any time, for any reason. 
- If we choose to cancel your store, we will send you a reimbursement prorated for the unused time in your year. 

- For example, if we cancel your $200 annual subscription 6 months into the year, we will reimburse you $100. 
- (Please note this is extremely rare - we have only terminated one store in our company's history. Examples of reasons for termination include, but are not limited to, animal welfare concerns with the stable.)