Orders & Replacements:
Dedicated to successful orders.

At Saddlethreads, we have
an order success rate of over 99%.
But, for any issue that may arise,
we are proud to offer
sincere and effective solutions.

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How does it work?

We are a made to order shop.
When you place an order,
your product is made just for you.
Accordingly, we cannot accept returns,
because we never re-sell our products.

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What happens if something goes wrong?

If something is incorrect or damaged,
we offer two solutions -
(1) refund, or (2) replacement product.

Email us at saddlethreads@gmail.com with your order number and a photo of the issue.

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Shipping:

If your order gets lost in the mail, we can certify that with the carrier and provide you with a replacement.

If we get your order to the shipping carrier on time, but the shipping carrier is late, we cannot issue a refund or replacement. We have a 100% success rate getting our orders to the shipping carrier on time. We cannot control the processes undertaken by USPS, UPS, FedEx, and or DHL.

❗️CHECK YOUR SHIPPING ADDRESS BEFORE YOU ORDER❗️

In the past few months, we have had an escalating number of customers enter the wrong address at checkout. With the holiday season coming up, we want to remind you to PLEASE BE SURE TO DOUBLE CHECK!

Only you can enter your correct shipping address -
⭐️ 𝙬𝙚 𝙙𝙤𝙣'𝙩 𝙠𝙣𝙤𝙬 𝙬𝙝𝙚𝙧𝙚 𝙮𝙤𝙪 𝙡𝙞𝙫𝙚! ⭐️

So far, we have ended up taking a net LOSS on every order we've attempted to fix when the customer entered an incorrect address, so unfortunately, we must draw the line:
We cannot fix an incorrect address.

We ship nationwide, and when your order is placed, various costs are calculated specifically based upon the address you enter: materials, production site, production cost, shipping & handling costs, and more. So, the address you enter at checkout is more than just shipping - it affects the entirety of your order.

You can cancel your order within one (1) hour of placing it via the confirmation email you will receive when you check out, and you can place a new order. (EMAILING US DOES NOT GUARANTEE YOUR ORDER IS CANCELLED.) Otherwise, the address cannot be changed. Enter it carefully, and double check!

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Sizing issues:

If you order a medium,
and we send you a large,
we will replace it.

If you do not check our sizing chart,
you order a medium,
you receive a medium,
and it does not fit you,
we cannot issue a refund or replacement.

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Can I cancel my order?

You have one (1) hour to cancel orders after they are placed. When you place an order, we hold it for one (1) hour before it is sent to production. Once it goes to production, it cannot be cancelled.

What are the costs?

Grand Champion Tier - $250 per year

What do you get? 

1 full year of Logo Store service.
We do everything.

- Your unique domain name hosted by us.
- Your unique web page hosted by us. 
- All updates, coding, design, repairs, costs, and functionality requirements for your web page. 
- Between 60 and 80 products, customized with your logo, hosted and supplied by us. 
- Products may change; we will remove discontinued products and add new products.
- We fully operate your store, including but not limited to maintaining product stock, taking orders, processing payment, creation of each product, shipping, handling, customer service, and replacements/refunds if necessary.

Subscription Payment Terms

- One payment per calendar year.
- Payment will be charged annually (once per year) to the payment method you choose. 
- If payment is declined, we will attempt payment 3 times. 
- If payment fails 3 times, your subscription will be terminated, and you will receive a notification. 
- Annual subscription cost is nonrefundable. 
- You can email us at saddlethreads@gmail.com to cancel your subscription any time, for any reason, prior to being charged.
- If you request cancellation, you will not receive a refund or reimbursement for time remaining in the year.
- Saddlethreads reserves the right to cancel your store at any time, for any reason. 
- If we choose to cancel your store, we will send you a reimbursement prorated for the unused time in your year. 
- If we cancel your store due to legitimate animal welfare concerns, we will not reimburse you.
- For example, if we cancel your $200 annual subscription 6 months into the year, we will reimburse you $100. 
- (Please note this is extremely rare - we have only terminated one store in our company's history. Examples of reasons for termination include, but are not limited to, animal welfare concerns with the stable.)