JD Massey - Cookies & Boxes
Our world-class shipping algorithm will apply at checkout. Our algorithm take your zip code, the zip code where your product is being shipped from, the dimensions and weight of your package, and pull shipping times and prices from USPS, UPS, FedEx, and DHL. You will automatically be presented with the lowest cost, fastest option at checkout.
Once you check out, you will receive a confirmation email with a tracker that allows you to follow your order in real time from order placement, production, transfer to shipping carrier, shipping, and delivery!
Our world-class shipping algorithm will apply at checkout. Our algorithm take your zip code, the zip code where your product is being shipped from, the dimensions and weight of your package, and pull shipping times and prices from USPS, UPS, FedEx, and DHL. You will automatically be presented with the lowest cost, fastest option at checkout.
Once you check out, you will receive a confirmation email with a tracker that allows you to follow your order in real time from order placement, production, transfer to shipping carrier, shipping, and delivery!
How does it work?
We are a made to order shop. When you place an order, your product is made just for you. Accordingly, we cannot accept returns, because we never re-sell our products.
***
What happens if something goes wrong?
We offer two solutions if something goes wrong with your order -
(1) refund, or (2) replacement product.
We issue a refund or replacement product in the following circumstances:
1) Receiving an incorrect or damaged print on your product, or
2) Receiving an incorrect or damaged product.
Simply email us at saddlethreads@gmail.com with your order number.
***
What situations do not warrant a refund or replacement?
If your product meets specifications and is correctly printed when it reaches you, we cannot authorize a refund or replacement product. Additionally, we will not authorize a refund if your product does not arrive within the shipping deadline. With years in business and tens of thousands of orders, we have a 100% success rate getting your products to the shipping carriers on time. Once the products are released to the shipping carrier, Saddlethreads cannot control or guarantee shipping time. However, we always work with shipping carriers to provide us with the most accurate shipping calculators possible, and our orders have approximately a 98% on-time delivery success rate.
For example, if you order a sweatshirt and it arrives with the incorrect design printed on it, we will provide you with a replacement product free of charge. But, if you order a sweatshirt without checking the size chart, and the sweatshirt was correctly made and printed, but it does not fit you, we cannot authorize a refund or replacement product.
***
Can I cancel my order?
You have one (1) hour to cancel orders after they are placed. After one (1) hour passes, orders cannot be cancelled because we get started creating your products right away!
How does it work?
We are a made to order shop. When you place an order, your product is made just for you. Accordingly, we cannot accept returns, because we never re-sell our products.
***
What happens if something goes wrong?
We offer two solutions if something goes wrong with your order -
(1) refund, or (2) replacement product.
We issue a refund or replacement product in the following circumstances:
1) Receiving an incorrect or damaged print on your product, or
2) Receiving an incorrect or damaged product.
Simply email us at saddlethreads@gmail.com with your order number.
***
What situations do not warrant a refund or replacement?
If your product meets specifications and is correctly printed when it reaches you, we cannot authorize a refund or replacement product. Additionally, we will not authorize a refund if your product does not arrive within the shipping deadline. With years in business and tens of thousands of orders, we have a 100% success rate getting your products to the shipping carriers on time. Once the products are released to the shipping carrier, Saddlethreads cannot control or guarantee shipping time. However, we always work with shipping carriers to provide us with the most accurate shipping calculators possible, and our orders have approximately a 98% on-time delivery success rate.
For example, if you order a sweatshirt and it arrives with the incorrect design printed on it, we will provide you with a replacement product free of charge. But, if you order a sweatshirt without checking the size chart, and the sweatshirt was correctly made and printed, but it does not fit you, we cannot authorize a refund or replacement product.
***
Can I cancel my order?
You have one (1) hour to cancel orders after they are placed. After one (1) hour passes, orders cannot be cancelled because we get started creating your products right away!
JD Massey - Cookies & Boxes
Our world-class shipping algorithm will apply at checkout. Our algorithm take your zip code, the zip code where your product is being shipped from, the dimensions and weight of your package, and pull shipping times and prices from USPS, UPS, FedEx, and DHL. You will automatically be presented with the lowest cost, fastest option at checkout.
Once you check out, you will receive a confirmation email with a tracker that allows you to follow your order in real time from order placement, production, transfer to shipping carrier, shipping, and delivery!
Our world-class shipping algorithm will apply at checkout. Our algorithm take your zip code, the zip code where your product is being shipped from, the dimensions and weight of your package, and pull shipping times and prices from USPS, UPS, FedEx, and DHL. You will automatically be presented with the lowest cost, fastest option at checkout.
Once you check out, you will receive a confirmation email with a tracker that allows you to follow your order in real time from order placement, production, transfer to shipping carrier, shipping, and delivery!
How does it work?
We are a made to order shop. When you place an order, your product is made just for you. Accordingly, we cannot accept returns, because we never re-sell our products.
***
What happens if something goes wrong?
We offer two solutions if something goes wrong with your order -
(1) refund, or (2) replacement product.
We issue a refund or replacement product in the following circumstances:
1) Receiving an incorrect or damaged print on your product, or
2) Receiving an incorrect or damaged product.
Simply email us at saddlethreads@gmail.com with your order number.
***
What situations do not warrant a refund or replacement?
If your product meets specifications and is correctly printed when it reaches you, we cannot authorize a refund or replacement product. Additionally, we will not authorize a refund if your product does not arrive within the shipping deadline. With years in business and tens of thousands of orders, we have a 100% success rate getting your products to the shipping carriers on time. Once the products are released to the shipping carrier, Saddlethreads cannot control or guarantee shipping time. However, we always work with shipping carriers to provide us with the most accurate shipping calculators possible, and our orders have approximately a 98% on-time delivery success rate.
For example, if you order a sweatshirt and it arrives with the incorrect design printed on it, we will provide you with a replacement product free of charge. But, if you order a sweatshirt without checking the size chart, and the sweatshirt was correctly made and printed, but it does not fit you, we cannot authorize a refund or replacement product.
***
Can I cancel my order?
You have one (1) hour to cancel orders after they are placed. After one (1) hour passes, orders cannot be cancelled because we get started creating your products right away!
How does it work?
We are a made to order shop. When you place an order, your product is made just for you. Accordingly, we cannot accept returns, because we never re-sell our products.
***
What happens if something goes wrong?
We offer two solutions if something goes wrong with your order -
(1) refund, or (2) replacement product.
We issue a refund or replacement product in the following circumstances:
1) Receiving an incorrect or damaged print on your product, or
2) Receiving an incorrect or damaged product.
Simply email us at saddlethreads@gmail.com with your order number.
***
What situations do not warrant a refund or replacement?
If your product meets specifications and is correctly printed when it reaches you, we cannot authorize a refund or replacement product. Additionally, we will not authorize a refund if your product does not arrive within the shipping deadline. With years in business and tens of thousands of orders, we have a 100% success rate getting your products to the shipping carriers on time. Once the products are released to the shipping carrier, Saddlethreads cannot control or guarantee shipping time. However, we always work with shipping carriers to provide us with the most accurate shipping calculators possible, and our orders have approximately a 98% on-time delivery success rate.
For example, if you order a sweatshirt and it arrives with the incorrect design printed on it, we will provide you with a replacement product free of charge. But, if you order a sweatshirt without checking the size chart, and the sweatshirt was correctly made and printed, but it does not fit you, we cannot authorize a refund or replacement product.
***
Can I cancel my order?
You have one (1) hour to cancel orders after they are placed. After one (1) hour passes, orders cannot be cancelled because we get started creating your products right away!